How do I report a product defect to Flexit?

This information applies to customers who have purchased Flexit products through a retailer, online store, or installer and who experience faults, deficiencies, or deviations in function. The guidelines help both end users and professionals to handle the complaint process correctly and efficiently.

Complaints are always made to the place where you purchased the product. The retailer handles the case further and contacts Flexit if necessary. If you need more information on how complaints are processed, you can find guidance and contact options on Flexit's website.